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Set payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, yous might need to fix a problem with your payments profile.

Find the issue y'all're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Endeavour these suggestions to resolve the event:

• If this bulletin is followed by instructions for submitting additional information to us, please practice and then. The other steps listed are unlikely to resolve this issue.
• Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
• Effort using a Google Play souvenir carte du jour to complete the transaction.
• Endeavor using the best interface for your computing device:
  • If you're using a desktop estimator, try the transaction using the Google product's website.
  • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
• If you're using invitee checkout when the error occurred:
  • Endeavour signing in to an existing Google account and placing the order again.
  • Try creating a new Google business relationship if you don't already have ane and visiting the Google Shop to attempt the transaction again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is upwardly to appointment. If it isn't, update it in the Payments heart.

"Unable to complete transaction. Please employ some other class of payment."

Note: These steps also utilise if you meet the error message "Your payment didn't go through. Please effort a unlike payment method or endeavour again after."

Try the post-obit:

1. Check to see if your payment method is up to appointment. If information technology isn't, update it in the Payments center, then try your purchase again.
2. Make sure you have plenty money in your business relationship for the purchase.
3. If you're nonetheless having issues, contact your bank to see if there's a problem with your account.
4. Try making the purchase again with a dissimilar payment method.

"Your payment was declined due to an event with your account"

If you run across this message, it might be considering:

• We saw a suspicious transaction on your payments profile.
• We demand a little more than information to protect your account confronting fraud.
• We demand a picayune more data to comply with EU law (European customers only).

To fix the issue, try the following:

1. Go to the Payments center.
2. Take action on whatsoever errors or requests in the payments center.
   1. You might need to verify your identity earlier you can buy anything through your Google Account.
3. Make sure your proper name, accost, and payment information are up to appointment.

"Unable to procedure payment: Depression carte du jour balance"

You lot might non have plenty funds in your business relationship to make the payment. Cheque your account residual or contact your bank.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You lot must verify the card earlier you can use it again:

1. Go to pay.google.com and sign in to your account.
   1. If you take multiple accounts, sign in to the account with the grayed-out bill of fare.
2. Click Payment methods.
3. Next to the card that says "Verification needed," click VerifyCharge card.
4. Within 2 days, y'all'll detect a temporary charge on your card statement forth with an 8-digit code.
5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method again:

1. Confirm which menu you lot want to verify.
2. Check how long ago you lot tried to verify your carte.
   • If less than 2 days: Wait up to two days.
   • If more than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You lot can't use this menu for this purchase. Try to make the purchase again with a dissimilar carte du jour.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more virtually what to do if you temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en